We want you to feel confident and supported when shopping at LoadGo. If something is not suitable, we offer a straightforward and fair return and refund policy as detailed below.
1. Return Eligibility Window
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Returns may be requested within 30 days of receipt.
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Customers must contact us before sending items back.
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Returned products must be in compliance with the return conditions below.
2. Accepted Return Conditions
Returned merchandise must:
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Be unused and in original condition
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Include all original packaging, accessories, and documentation
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Show no stains, wear, odors, or modifications
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Be shipped back with a valid authorization number
Failure to meet these requirements may lead to refusal or partial refund.
3. Items Not Eligible for Return
We cannot accept returns on:
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Clearance, final sale, or heavily discounted items
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Customized or specially modified products
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Goods returned without prior approval
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Items damaged through misuse or improper handling
4. How to Submit a Return Request
To begin, email us at:
Include:
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Order number
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Name and contact details
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Reason for return
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Photos (in case of defective or wrong items)
Once approved, we will provide return instructions and the designated warehouse address.
5. Refunds
After receiving and inspecting the returned item:
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Refunds typically process within 5–10 business days
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Refunds will return via the original payment method
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You will receive a confirmation email upon completion
Bank processing times may affect visible posting of the refund.
6. Return Shipping Costs
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Returns based on personal preference, sizing, or change of mind are paid by the customer
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If a product arrives defective or incorrect, LoadGo may cover or reimburse the return cost once the issue is verified
7. Exchange Policy
Customers may request an exchange instead of a refund if stock is available. If the requested item is sold out, a refund will be issued according to policy terms.